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Thank You Movement | Synergians
sermon

‘Thank You Movement’ is an adventure to create the habit of saying ‘thank you’ in public to ensure better experiences in life, especially quality service practices in passenger service industry. ‘Thank You movement’ works based on the time-tested principle of ‘Give Respect and Take Respect’.


 

Have you ever said “Thank You” to a bus conductor?

Once, a Synergian had a discussion with a top government official about the service quality of passenger service industry. Official adamantly said, “The bus crew needs training on behaviour skills. No one knows how to behave to passengers and when to blow horn.” While closing the discussion Synergian asked, “Sir, have you ever told ‘thank you’ to a bus conductor?” The irritated official said, “No, why should I? It’s the responsibility of the conductor to say thank you.”

We asked this question to so many people. A huge majority said, ‘No’.

96% of respondents never ever said ‘Thank You’ to a bus conductor and none of the respondents say ‘Thank You’, always or often.

Some interesting factors

  1. We surveyed one priest, 3 nuns and 1 soft skill trainer. They confessed that they never said thank you to a bus conductor.
  2. A 70 year old respondent, who is a retired professor never ever, said thank you to the service personnel listed in the survey. But, he thanked our volunteer for conducting such a survey and promised to say thank you to such service personnel from that moment.

Thank You Movement

‘Thank You Movement’ is an adventure to create the habit of saying ‘thank you’ in public to ensure better experiences in life, especially quality service practices in passenger service industry. ‘Thank You movement’ works based on the time-tested principle of ‘Give Respect and Take Respect’.

This Say Thank You spread happiness’ campaign encourages public to say thank you to the service personnel and encourages service personnel to say thank you to their customers. If one takes the lead to say thank you, surely others will follow. We strongly believe, good gestures will nurture good behaviour.

What we have to do

  • Start saying ‘Thank you’
  • Always mix smile with ‘Thank You’
  • Keep eye contact
  • Remember, the words of Gandhiji , ‘In a gentle way, you can shake the world’

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