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Smart Indian Driver | Synergians
sermon

SMART INDIAN DRIVER is an innovative learning chat based training programme for auto/taxi drivers.  It aims to create awareness among the auto drivers, taxi drivers and boat drivers about ‘Passenger Rights’ and professional service practices. It will ensure better service delivery and accelerate Passenger Satisfaction levels.


Auto Rickshaw and Taxi Drivers are inevitable part of our daily life. But most of the drivers are not properly trained and that reflects in their interactions with their customers. In all sectors of society, customers are considered as ‘Kings & Queens’. But in Passenger Service Industry (presently, we don’t have Passenger Service Industry!!), passenger is treated as the dependent of the service provider.  Change in this scenario is highly important for the emergence of Passenger Service Industry and to uphold the Passenger Rights.

SMART INDIAN DRIVER is an innovative learning chat based training programme for auto/taxi drivers.  It aims to create awareness among the auto drivers, taxi drivers and boat drivers about ‘Passenger Rights’ and professional service practices. It will ensure better service delivery and accelerate Passenger Satisfaction levels.

This programme includes learning chat based on a story, video based learning, classroom training and certifications. The immediate outcome of the program will be the change of the attitude of drivers, which make them aware of passenger rights, professional creed of Smart Indian Drivers and Professional Passenger Service Practices.

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